Shipping

Thank you for shopping at Jiaoyou Department Store. We aim to provide reliable and timely delivery for all of our customers. Please read our shipping policy carefully before placing an order.

🌍 Shipping Locations

We currently ship to most international countries. If you’re unsure whether we ship to your location, please contact us before placing your order.

🚚 Processing Time

• All orders are processed within 1–3 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days.

⏱️ Estimated Delivery Time

⚠️ Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or other unforeseen circumstances.

📦 Shipping Rates

• Shipping costs are calculated at checkout based on your location and the weight of your order.
• Free shipping may be offered on selected promotions or minimum order amounts.

🚨 Customs, Duties & Taxes

• We are not responsible for any customs fees, import duties, or taxes applied by your country.
• These charges are the customer’s responsibility and vary by country.

📦 Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• Please allow up to 72 hours for the tracking information to update.

❗ Lost or Delayed Packages

• If your package is lost or severely delayed, please contact us at service@jiaoyoudepartment.store and we will assist you in locating or reshipping your order where possible.

🛎️ Contact Us

If you have any questions about shipping or delivery, please contact:

📧 Email: service@jiaoyoudepartment.store