Refund & Returns Policy

Thank you for shopping at Jiaoyou Department Store. We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our refund and return policy below.

📦 Returns

• We accept returns within 14 days of the delivery date.
• To be eligible for a return, the item must be:
  • Unused and in the same condition that you received it
  • In its original packaging
• To initiate a return, please contact us at service@jiaoyoudepartment.store with your order number and reason for return.

⚠️ Items returned without prior authorization will not be accepted.

❌ Non-Returnable Items

• Sale items
• Items marked as “Final Sale”
• Gift cards or downloadable products
• Personal care items (for hygiene reasons)

💸 Refunds

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
• Shipping fees are non-refundable unless the item was defective or sent in error.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us first.

🚚 Return Shipping

• You will be responsible for paying your own shipping costs for returning your item unless it was our error.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

🛎️ Contact Us

For any return or refund-related inquiries, please contact our customer support team:

📧 Email: service@jiaoyoudepartment.store