FAQ

Ordering

Q1: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Q2: Can I cancel or change my order after placing it?
A: If your order hasn’t been shipped yet, you may contact us at service@jiaoyoudepartment.store to request a cancellation or change. Once shipped, we can no longer modify the order.

🚚 Shipping & Delivery

Q3: How long will it take to receive my order?
A: Delivery time depends on your location. Most international orders arrive within 7–20 business days. See our Shipping Policy for details.

Q4: Do you ship internationally?
A: Yes, we ship to most countries. Shipping fees and delivery times vary depending on your location.

Q5: How can I track my order?
A: After shipping, you will receive a tracking number via email. You can track your order on the shipping provider’s website.

💳 Payment

Q6: What payment methods do you accept?
A: We accept most major credit cards and secure payment methods processed through trusted third-party providers.

Q7: Is my payment information secure?
A: Absolutely. We use encrypted SSL connections and work with secure payment gateways to protect your personal data.

🔁 Returns & Refunds

Q8: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in original condition and packaging. Please contact us before returning. (See our Refund Policy for full details.)

Q9: Do I need to pay for return shipping?
A: Yes, customers are responsible for return shipping costs unless the item was defective or incorrect.

❗ Issues & Support

Q10: I received a damaged or wrong item. What should I do?
A: We’re sorry! Please contact us at service@jiaoyoudepartment.store with your order number and photos of the item. We’ll resolve the issue quickly.

Q11: I haven’t received my order yet. What should I do?
A: If your order is delayed beyond the estimated time, please email us and we’ll investigate with the carrier.

📩 Contact Us

Still have questions?
📧 Email us at service@jiaoyoudepartment.store – we’re happy to help!